Privacy Policy

We receive, collect and store any information that you enter on our website or otherwise provide to us. Furthermore, we collect the Internet Protocol (IP) address used to connect your computer to the Internet; login details, email address, password, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, duration of visits to certain pages, page interaction information, and methods used to navigate off-page. We also collect personally identifiable information (including names, email, password, communications), payment details (including credit card information), comments, suggestions, recommendations, and personal profile.

We collect such personal and non-personal information for the following purposes:

  1. To provide and operate the services;
  2. To provide our users with ongoing customer assistance and technical support;
  3. To be able to contact our visitors and users with general and personalized notices related to the service and promotional messages;
  4. To create aggregated statistical data and other aggregated or inferred non-personal information, which we may use to provide and improve our respective services;
  5. To comply with applicable laws and regulation

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through the Wix.com data storage, databases and general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS administered by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. . PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you about your account, to solve problems with your account, resolve a dispute, collect fees or money owed, to probe your opinions through surveys or questionnaires, to send updates about our company, or when necessary to contact you. to enforce our User Agreement, applicable national laws, and any agreements we may have with you. For these purposes, we may communicate with you by email, telephone, text messages, and postal mail.

If you do not want us to process your data, contact us at lavaspalanzarote@gmail.com or send us an email to: Hotel Lava Beach, Wellness Area, calle Marte nº 6, 35510 Puerto del Carmen, Lanzarote.

 

We reserve the right to change this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after their publication on the website. If we make material changes to this policy, we will notify you that it has been updated, so that you know what information we collect, how we use it, and under what circumstances, if any, we use or disclose the information.

 

If you wish to: access, correct, modify or delete any personal information that we have about you, you are invited to contact us at lavaspalanzarote@gmail.com or send us an email to: Hotel Lava Beach, Wellness Area, calle Marte nº 6, 35510 Puerto del Carmen , Lanzarote.